FAQ
Frequently Asked Questions
Quick Links
Shipping
Free standard ground shipping is available for all orders shipped within the continental U.S. Expedited shipping is available within the continental U.S. for an added fee. All fees are calculated at checkout.
CollegeWear, Inc. ships within continental North America including all 50 U.S. states, U.S. Virgin Islands, Guam, Mexico and Canada. Please note additional charges apply to locations outside of the continental U.S.
Yes, all additional fees to ship to international addresses will be calculated at checkout once your shipping address will be calculated at checkout once your shipping address is entered
Please first check the status of your order by clicking the “View My Account” at the bottom of your order confirmation email. If you did not receive a confirmation email please contact us. If your order status is not marked as “Shipped” or “Completed” please submit a support ticket ASAP. Once the status changes to “Completed” or “Shipped” no further changes to your shipping address can be made.
Please refer to the current manufacturing timeline here for estimated ship dates. Average turnaround time for orders is typically 3-6 weeks based on current production capacity. Please expect longer lead times April – June.
<p id=”tracking”>Shipping to addresses within the continental U.S. takes approximately 2-5 business days for delivery. Exact delivery date will be confirmed and communicated via the tracking link provided at the time of shipment.
Didn’t receive a tracking number? Submit a support ticket here.</p>
Canada/Mexico – Standard Shipping – 14 – 28 business days
Hawaii/Alaska – Standard Shipping – 5-10 business ddays
All orders are shipped from our facility in San Diego, CA
Orders will be shipped US Postal Service or UPS. Available shipping options include Ground, 2nd Day Air, and Next Day Air (applicable fees will be calculated and applied at checkout) Important: Selected expedited or upgraded shipping does not change the manufacturing time for your order)
Please first check the status of your order by clicking the “View My Account” at the bottom of your order confirmation email. If you did not receive a confirmation email please contact us. If your order status is not marked as “Shipped” or “Completed” please submit a support ticket ASAP. Once the status changes to “Completed” or “Shipped” no further changes to your shipping method.
Turnaround time for all orders is based on the current manufacturing schedule. If the expected timeline for your order does not work for your needs we recommend you cancel your order if it is still within the 48 hour cancellation window. If the cancellation window has passed please contact us.
First check your tracking number provided via email, If you did not receive a tracking number please submit a support ticket. If your tracking information shows the item as delivered please contact the appropriate courier service for your order (USPS or UPS). If the item shows as undeliverable or returnedd to sender please complete our Lost Shipment Form
Once an item ships from the CollegeWear facility, responsibility for the delivery of the item falls to the courier service entrusted with the package. CollegeWear does ship all orders with insured coverage, therefore lost or stolen shipments can be reported by the recipient to the courier service. Recipients may file a claim to be reimbursed for lost or stolen shipments.
To file a claim:
Check the tracking information provided by CollegeWear and select the appropriate courier below:
USPS
UPS
Follow the filing instructions on the courier’s website.
If the claim process requires an invoice, log into your CollegeWear, Inc. Stole App account to download a copy of your order invoice.
Even after you’ve filed your claim, please notify us and we can provide you with a 50% discount coupon to place a new order*.
*Please note: Turnaround time for new orders is based on the standard turnaround time at the time of your request. To see current turnaround times click here.
Please submit a Lost Package Form as soon possible so we can re-ship your order to you. Pleases note all re-shipments will be mailed standard ground shipping. If you would like expedited shipping for your re-shipment you may request and pay for expedited shipping.
Replacements, Returns, and Refunds
Please submit a Replacement Request Form. You will be required to upload photos of the incorrect/damaged/defective product.
Please Note: Turnaround time for replacement orders is based on our current manufacturing timeline. Rush production is not available. Replacement orders will be shipped to the address provided with your original order unless otherwise specified at the time of the replacement request. Additionally, replacement orders will also be produced using the same design submitted with the original order. No design changes can be made to replacement orders. *Please be advised this does not apply to the color of the fabric or the appearance of the patterns on tips or flag stoles. All items are custom made, unique items that have slight variations and may not be exact representations of online display images.
If you are are unable to receive a replacement order and would like to request a refund please review our refund policy and submit a Return Request Form.
Refunds take approximately 7-14 business days to be processed and returned to your card/account. If after 14 business days you have not received your refund please contact us.
If our production team does not ship your order out within the expected timeline we can extend a partial refund for the inconvenience. If your order order arrives after your ceremony/event date and you no longer need the product you can submit a Return Request.
IMPORTANT: Unforeseen delays or late delivery caused by the courier service is not the responsibility of CollegeWear, Inc. and unfortunately we are unable to issue a refund in this instance.
Cancellations and Order Changes
All cancellation requests must be submitted through our Cancellation Form, within 48 hours*, no exceptions. See full cancellation policy.
If you have passed the 48 hour cancellation window please contact us as soon as possible so we can assist you further.
Please allow 1-2 business days for the processing of your request and up to 10 business days to see funds back to your account.
You may return your order within 7 days of receiving the item. Please review our return policy and submit a Return Request as soon as possible.
For changes/revisions to your order please submit an Order Change Request.*
Please note, your request must be submitted within 48 hours of placing your order.
Order Status
At the bottom of your order confirmation email, please click the “View My Account” button.
Once you log into your account, your current order status will be shown to the right of your order number.
Direct Links:
Retail Orders: https://stoles.collegewearinc.com/my-account
Partner Schools: https://partner.collegewearinc.com/my-account
If at checkout you selected “Quote Request” your order request was received and is currently on hold pending receipt of payment for the order.
To complete credit card payment please log into your account (click the “View My Account” button at the bottom of your order confirmation email) and click the “Pay” button next to the appropriate order.
If you need to pay with a purchase order please click here.*
*Please note that manufacturing on orders will not begin until payment in full is received either via credit card or purchase order payment.
IMPORTANT: Calculation of your ship date is based on the date payment is received not the date your order request was placed.
Once your order is marked “Complete” a tracking number will be sent to the email you provided at checkout.
If you have not received a tracking number please contact us.
If you have received a tracking number and the status on the courier’s website shows the shipment as delivered please complete our Lost Shipment Form.
Orders can be cancelled any time within the 48 hour* cancellation window.
This is 48 hours from the date your order was placed.
Please review our full cancellation policy here. To request cancellation please complete our Request Cancellation Form.
Order Confirmations and Invoices
Please contact us with the name and email of the individual that needs to receive a copy and we’ll send it to them.
Please contact us with the name and email of the individual that needs to receive a copy and we’ll send it to them.
Please contact us and we can provide you with a copy.
Pricing and Payment
We accept all major credit cards and purchase order payment for approved accounts. We are unable to accept personal checks, Paypal, ApplePay, or other forms of mobile payment.
To pay with a purchase order please review our guidelines and instructions here. Once you have submitted and received the appropriate forms and your account is approved for purchase order payment you can place your order (if you have not done so already). Please email us your PO number and document.
Only orders shipped within California are subject to be taxed. If you are ordering within California and need to report tax-exempt status please contact us before placing your order and provide your resale certificate, wholesale license, and/or other proof of tax exemption.
For our current promotions visit our main home page and check our announcement bar, active sales and promotions are publicized there. You can also follow us on social media for notifications on current and upcoming sales and promotions.
Bulk orders, which are orders of 6 stoles or more, with the same identical design are considered bulk orders and will receive automatic discounts when ordered in the Stole Design Tool, no coupon needed!
Simply visit our stole design tool, create your design and add the quantity you need to your cart and see automatic discounts applied.
Please note, automatic bulk discounts are applied per design. If you have a standard design that you’ve created for a group that has added unique personalization elements such as position title, group member names, or numbers, etc. that does not count as a bulk order. If you are ordering for a group of 6 or more and are interested in available discounts please check out our Sales Solutions page.
Discounts or sales promotions advertised on our main home page or our social media are not applicable to products purchased through our partner sites or Partner Design tool as product pricing is set based on agreement with your school or organization and are unable to to be further discounted.
We are unable to retroactively apply discounts however if you are within the 48 hour cancellation window you may request cancellation here and once your request is processed you may place a new order with the discount. Please note, the discount/promotion must still be active at the time you place your new order.
All coupon/discount codes should be entered on the checkout page before entering payment details.
Manufacturing and Product Information
Blank orders are subject to the same manufacturing turnaround time as embroidered stole orders. For our current turnaround time please see our Manufacturing Information Page.
Group and bulk orders are subject to the same manufacturing turnaround time as single/individual orders. Some exceptions may apply. If you are planning on placing a high volume order (500 – 1000+ pieces) please contact our sales team.
No, rush production is not available. For our current turnaround time please see our Manufacturing Information Page.
Our stoles are made of high quality satin. We offer a wide variety of body fabrics, trim and embroidery thread colors.
All personalizations are embroidered for a polished, high quality look. For all available color and pattern options please see our catalog.
All custom stoles are embroidered for a polished, clean look. We do offer limited stole printing services for high volume orders of 100+ pieces, for information please contact us.
At this time we only offer standard adult size stoles. Stoles measure approximately 5 inches wide with a 3.25 wide inch embroidery area, and 35 inches long from shoulder to tip (42″ from neck to tip). See Sizing Chart
Stoles can be hand washed in cold water or machine washed on the delicate cycle on cold, and ironed on low heat.
We do not offer embroidery services on customer provided stoles.
If there’s a customization option you don’t see in the app we would be happy to hear your feedback, however we are unable to guarantee we are able to include all new requested offerings.
If there’s a flag you don’t see in the app we would be happy to hear your feedback, however we are unable to guarantee we are able to include all new requested offerings. We do try to add new flag stole options each year, please continue to check our catalog and website for new offerings.
Accounts
To create a free account for our Retail Stole Design Tool go to https://stoles.collegewearinc.com/my-account. For our Partner Stole Design Tool go to https://partner.collegewearinc.com/my-account
Please go to either our Retail Stole Tool account page or our Partner Stole Tool page and use the ‘Forgot Password’ link to request a new password be sent to your email or contact us and we can check for you.
Quotes and Pricing
- Visit the Stole Design Tool
- Create your design(s)
- Add the design(s) to your cart and proceed to checkout
- Enter your billing and shipping details
- Select the ‘Quote Request’ payment option
- Click Submit
- Your quote will be delivered to your email.
To pay for your quote simply log into your account (by clicking the account button at the bottom of your quote request email), find you quote number and click pay!
If you need to pay with a purchase order simply submit your purchase order here.
Once payment on your order is received your order will be moved to processing and production*.
*Please note: your estimated production turnaround time starts the day payment is received, not the day the quote request was generated.
Our Stole Design Tool offers pricing in real time, simply start your design to see pricing for different styles and customizations.
Additionally the tool offers built in discounts for bulk orders. No discount code needed!
Additional pricing discounts maybe available for bulk and group orders of 50+ or more. For information checkout our Partnership Programs page.
Submit a Support Ticket
Need some help, or have a question?
Let us know, we're happy to help!
View Our Catalog
Check out every single stole element,
and customization option we offer!
Read Our Blog
Get inspired by some design ideas, customer
stories, and our latest updates!
