FAQ
Frequently Asked Questions
Table of Contents
Quotes (Custom Apparel)
Questions regarding custom apparel quotes, discounts, rush orders, and more.
Fill out our order inquiry form to receive a quote. you will receive a quote or further instructions within 1 business day. If you have any questions regarding the form please feel free to web chat or call us we’d be happy to help.
Check out our quick quote calculator for quick quotes on our most popular products. Great for planning budgets and considering products with your team!
Yes, the order minimum for screen-printing is 12 pieces. the order minimums for promotional materials vary per product and will be applied to any quote inquiries. The order minimums for embroidery are 6 items.
Yes, we do! We offer bulk pricing discounts as well as special pricing for wholesale and resale accounts. Feel free to contact us to see what discounts we have available for your order.
Feel free to request any quote revisions by replying to the email with your initial quote information.
No worries! Simply reply to the initial quote email with your needs and your order will be placed on hold till your ready to finalize.
Once your quote will come with accompanying instructions regarding what is needed to finalize your order.
Yes, rush fees are calculated based on the required production timeline needed to meet your in-hands date. When requesting a rush, provide us with your requested delivery date and we will calculate the cost and include on your quote.
Pricing from the quick quote calculator is just an estimate. You’ll receive an official quote pricing after we’ve received your artwork details and requested delivery date.
Yes, we do price match apparel orders over 500 pieces. Simply provide an official quote from any competitor and we’ll beat that price (has to be comparable style or item). The price match applies to standard turnaround time only.
Yes, we offer free samples for large/bulk apparel orders of 500 + pieces, group/staff apparel orders (additional conditions may apply). Samples of promotional products are subject to our in-house sample availability. Ask a team member for more information.
Shipping & Delivery
Questions regarding shipping and delivery, including production times and international delivery.
At this time we only ship domestically in the US. Shipping is available to all 50 states.
No, standard production time is typically 2-4 weeks and the standard shipping/delivery window is approximately 2-4 business days. However, please note timelines may vary due to production schedules, print methods, quantity, etc. If you have questions about your estimated ship or delivery date contact us! Remember to reference your invoice number.
As of now, we only ship orders to the United States (shipping fees to Alaska and Hawaii apply), Mexico, and Canada. Currently, we do not ship internationally.
We will pick the best shipping method available for you to make sure it gets on time.
Custom Logos
Questions regarding custom stole logos, including file types, color, and revisions.
We can offer free graphic design services to help you meet your project’s artwork needs. Send us whatever you have, and we will respond with how long it’ll take to make your artwork print-ready.
We accept all types of artwork files, However, the best files for production are high quality. .AI .EPS and .PDF vector files with all type and shapes expanded.
Check out our quick quote calculator for quick quotes on our most popular products. Great for planning budgets and considering products with your team!
Yes, however, final pricing for your order is dependent on your artwork. Once we receive final artwork any quote you’ve received will be updated accordingly.
Yes, we keep all artwork on file. Simply provide your previous order invoice or the name of the person who last placed the order.
You can submit artwork by uploading it or emailing us a brief description of your needs. you will receive a reply within 1-2 business days regarding the next steps.
Once you have an art proof, you can request revisions by selecting “decline” from the art approval button located at the top left of your quote. Once selected, please write a brief description of the required changes, and you should receive a revised art proof within 1-2 business days.
Yes, you can! However, some customization methods do not allow for PMS color matching please feel free to ask if this option is available for your order.
Typically for screen printed apparel, the max number of colors we can print is 5 per location. Full-color customization is available for a select number of promo products. Ask a team member for more information.
Affiliates & Partners
Questions for those interested in joining the affiliate and partner program or managing it.
We are able to offer tax-exempt sales for authorized organizations. Simply submit your tax exempt form to us via email or a support ticket along with details about your stole request and we will work with you to process the order as tax-exempt.
When submitting artwork for an order, we will do an initial licensing/branding assessment and let you know if any additional approvals are required and what steps to take. Please note, artwork submitted that has not been approved by your institution’s branding/licensing division may add to your overall order processing and production timeline, please plan accordingly.
Check out our quick quote calculator for quick quotes on our most popular products. Great for planning budgets and considering products with your team!
The campus-branded Partner Stole Design Tool features your school’s approved logos, colors, & other grad stole elements. This will ensure that all graduates are wearing campus-approved grad attire at Commencement.
The main CollegeWear, Inc. Retail Stole Design App is available for use for standard retail customers and allows for custom logo uploads. In some instances, we can direct groups creating stoles with their own custom logos to the main Retail Stole Design Tool.
We will work with you to determine a pricing structure that makes sense for your campus. Additional sales or discounts can be offered within certain set-ups.
If you are ordering with a Partner School, the only stoles approved for use at Commencement are those that are offered on your Storefront or within your campus-branded Stole Design Tool.
When submitting artwork for an order, we will do an initial licensing/branding assessment and let you know if any additional approvals are required and what steps to take. Please note, artwork submitted that has not been approved by your institution’s branding/licensing division may add to your overall order processing and production timeline, please plan accordingly.
Check out our quick quote calculator for quick quotes on our most popular products. Great for planning budgets and considering products with your team!
Yes! We can set up as many storefronts, products, & design tool options as are required by your school or organization.
Yes! You can select any and all Partner Tiers for your school’s Partner Program.
Typically, site set-up will be completed within 2-4 weeks of your Partner Program request, depending on branding approvals, licensing, and other factors.
We can make edits to products on your storefront site at any point. Simply communicate with us the desired changes and our team will work quickly to make the update.
Partnered Customers
Questions for customers who are ordering graduation stoles through a custom storefront.
The campus-branded Partner Stole Design Tool features your school’s approved logos, colors, & other grad stole elements, so you can be sure your custom stole will be graduation-ready.
Your campus-branded Partner Stole Design Tool features approved colors for your school. These available options will be acceptable for use in your Commencement ceremony.
No, templates are not required for use in the app. You can use the template as a starting point for your stole design, or create your own completely.
Your school’s approved logos are featured in your campus-branded Partner Stole Design Tool. If another logo is required, please refer to your school’s stole website for instructions on how to submit a logo for approval. Please note, certain campuses will not allow additional logos to be used alongside the official campus logos. If you would like to create a stole featuring your custom logo without using the campus logos, you can do so in our Retail Stole Design Tool.
Logos cannot be uploaded in the campus-branded Partner Stole Design Tool. Please refer to your school’s stole website for details on co-branding approvals for custom logos. Note, in some cases campus logos are not to be used alongside any non-campus affiliated or non-approved logos.
The campus-branded Partner Stole Design Tool features approved options from your campus. The options available in your are the only acceptable styles to wear during Commencement.
Stole Design Tool
Questions regarding our custom Stole Design Tool (both the Retail and Partner Tools)
Please report any bugs, glitches, or errors you encounter using our Contact Us form! We are constantly working on updating our tools when we can, and we value your feedback and input when these issues arise.
Yes! If you prefer for us to help you design a simple stole design, or are unable to access or use the Stole Tool, you can Contact Us and we can help you from there.
If you are making a stole through the Partner Program, please contact cameron@collegewearinc.com for help regarding logos.
If the tool is not loading for you, we recommend updating your browser to the latest version in order for it to be more optimized.
Update Microsoft Edge to latest version
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If you are still unable to open the Stole App, please contact us here.
The layers panel is currently only viewable on the desktop version of the Stole App.
If your custom logo is uploaded with a white or solid color background that you don’t want, no worries! We can remove it for you. Simply check “Need background removal” after adding your stole to your cart, and we will take care of the rest.
Please upload what you have regardless of quality, and we will reach out to you if we need a higher quality file.
We support .png and .jpeg files.
If the logo is not in the current logo bank please utilize the ‘Upload Your Logo’ function on Step 3 of the CW Stole Design Tool to add your logo.
Once you complete your design and place your order we take care of cleaning up the logo for production and securing any required licensing at no additional cost!
If your logo has a white background, no problem! Simply check the "Background Removal" box on the 'Order Summary' page and we'll remove it before producing your order.
For any other notes about how your logo should be embroidered or modified feel free to leave a note for our production team in the ‘Item Notes’ on the checkout page.
Don’t worry! You can still use your school logo if it’s not already in our logo database. Just use the “Custom Logo” tool and upload the logo yourself.
If you don’t see your flag stole, please let us know here and we will include it in a future update. We recommend using the flag patches or uploading your own logos as an alternative.
If you don’t see your flag, you can upload your own using the Logo Tool in the tool.
If you don’t see your Greek crest, you can upload your own using the Logo Tool in the tool.
We recommend you set your text to be vertical to allow them to be a larger font.
Each text box has a 14 character limit. We recommend connecting multiple text boxes if you have text that goes beyond that.
Yes! Please note not all characters will work with every font.
No, but you can upload them as custom logos instead!
On desktop and mobile, you can move elements by clicking or tapping and dragging them to your desired area.
You can click the “X” button on the top right of an element when clicking on it, or you can click the “X” button next to the layer name on the layers panel.
Click the flip icon 
and add your text from there!
Unfortunately, we cannot allow elements to be on the trim of the stole or above the shoulder line.
Unfortunately, you cannot save your design in the app to open it again later. We recommend taking a screenshot of your stole if you need to save the design for future use.
Only Satin Stoles, Kente Stoles, Serape Stoles, and Native American Stoles are compatible with the Template Tool.
Only Satin Stoles are compatible with the Hybrid Tip.
Unfortunately, we do not take these requests at this time.
While we don’t provide proofs, we highly encourage you to contact us after placing your order and we can help you to the best of our ability. We create our stoles based on the Stole Tool mockup.
As of November 2023, you can apply your discount/coupon code in the checkout page.
Licensing
Questions regarding licensing for logos and artwork on custom stoles and apparel.
CollegeWear, Inc. maintains licensing through CLC Learfield and has permission to imprint a variety of different logos and campus trademarks. If your institution has a specific policy on licensing please let us know and we’ll confirm if we have permission to work with your logo/artwork.
When submitting artwork for an order, we will do an initial licensing/branding assessment and let you know if any additional approvals are required and what steps to take. Please note, artwork submitted that has not been approved by your institution’s branding/licensing division may add to your overall order processing and production timeline, please plan accordingly.
Refunds & Returns
Questions regarding returning products, requesting refunds, damaged/misprinted products, and lost products.
Please contact us with your order number and order date and we can assist you.
Please submit a claim including photos of all damaged/misprinted products via our product issue form and a team member will contact you.
CollegeWear, Inc. is not liable for any mishandled, and/or lost product caused by third-party shipping companies.
You may request a refund or replacement, however, please note the fulfillment of replacement orders is dependent on the production timeline at the time of replacement requests.
CollegeWear, Inc. will not liable for, nor provide refund/replacement for any damage incurred caused by the customer after the purchase. This includes the loss of the product.
Please be aware, we are not responsible for shipments lost or damaged by the courier. You can read more in our Terms & Conditions here.
Please contact us with your order number and will help you make sure you receive a replacement order at no cost to the shipping address of your choice. Replacement orders will take roughly 2-4 weeks.
In the event that the customer will not receive the order by the date they want it by, we will offer a partial refund of 50%.
Wholesale & Bulk
Questions regarding wholesale products, partnerships, and ordering in bulk.
Please email info@collegewearinc.com for wholesale instructions and required forms.
1 to 5: 0%
6 to 10: 5%
11 to 25: 10%
26 to 50: 20%
51 to 100: 30%
101 to 200: 40%
201 to 300: 45%
301 to 500: 50%
501+: 60%
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