I HAVE A REVISION FOR MY ART PROOF, WHO DO I CONTACT?
Please reply to the art proof email you received with any questions or revisions you have for your order. Want to see your design in both a green and purple ink version? That’s fine, just let us know in one email and we’ll send both your way!
Remember to review your art proof on a desktop/laptop computer. Mobile devices such as phones and tablets can distort the image. Colors may display differently on different monitors and are approximated to the best of our ability.
Customers are responsible for verifying all aspects of final artwork including correct spelling, layout and placement of elements within the artwork, and color designation.
After art approval and your order is moved to processing, you have 24 hours to submit any last minute changes or requests. Once production has begun, changes to the order, including artwork, are subject to a reprint fee.
I DON’T HAVE A DESIGN, DOES COLLEGEWEAR PROVIDE DESIGN ASSISTANCE?
Yes! Our art department will help you create and revise your designs so that the end product is exactly the way you want it! What type of file are necessary for my art/design?
I DON’T HAVE A HIGH QUALITY IMAGE, CAN COLLEGEWEAR HELP?
Yes! If you are unable to submit a high quality file, our art department can assist you and convert your artwork to a high quality file. However, please allow 1-2 business days from receipt of artwork for your initial art proof.
WHAT TYPES OF FILES CAN I UPLOAD TO THE STOLE OR APPAREL DESIGN APP?
The design app with accept the following file formats: .pdf, .png, .ai, .psd, .jpeg
For the best results, files should be as high quality as possible. If possible, art should be in vector format at 300 dpi. Remember, if it looks small or blurry on your monitor, it’s definitely too small for us to work with.
WHAT IS THE ORDER PROCESS LIKE?
The order process is simple! You can use one of our design apps to get started or you can start by submitting and Order Request Form or contacting us directly We respond to all inquiries within 1-2 business days.
Once we have your order details we’ll send you a quote for your order and art proof (if applicable) for your order. For all custom products, you must provide art approval before your order is complete. After art approval you’ll receive a payment link. Once payment is received, we will process your order and start production.
Standard turnaround for apparel, uniform, and giveaway orders is 10-14 business days.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, and Discover. We also accept purchase orders.
If you need to pay with a check please take a picture of the check and email it to us before you send it out. Upon confirmation that we have received the check and art approval, we will then process your order.
We do not accept cash payments.
DO YOU PROVIDE SAMPLES?
Yes, for apparel orders we offer (1) free sample size per garment and per color (eg. 1 Royal Blue Polo, Size- Medium). Any additional samples are subject to a fee. If you decide to return the samples to be used as part of your final order, the cost of the samples will be credited back to you on your final invoice.
ARE GRAPHIC DESIGN SERVICES REALLY FREE?
Yes! Our graphic designers will help you create and/or revise your designs so that the end product is exactly the way you want it.
DOES COLLEGEWEAR, INC. CHARGE FOR SHIPPING?
We provide free shipping for every order here at CollegeWear, Inc. For more information on shipping and delivery click here.
CAN I ORDER MULTIPLE T-SHIRT COLORS BUT KEEP THE SAME DESIGN ON ALL OF THEM?
Yes! As long as the art is kept the same for each shirt, you can order multiple shirt colors at a time for no additional charge. However, if you would like the same art in different colors printed on multiple color shirts a $10 Color Change Fee will be apply for each print color you select.
ARE YOU LICENSED TO PRINT MY SCHOOL/FRATERNITY/SORORITIES LOGO OR LETTERS?
We are officially part of GreekLicensing as well as CollegiateLicensingCompany. We are licensed to print for several greek organizations, colleges, and universities, however if we do not currently have the particular license for your organization, we can easily acquire it to process your order.
Each license is distinct and thus must be obtained individually, so new organizations we have never worked with before may not be in our catalog yet. Please contact us for more information.
WHEN CAN I EXPECT MY ORDER?
Standard delivery time is 2-weeks from art approval/payment. We do offer rush options as well, click here for more information
ARE PRICES AFFECTED BY THE NUMBER OF COLORS IN MY ART/DESIGN OR NUMBER OF PRINT LOCATIONS?
Screen printing and Giveaways– Yes. The pricing will be depend on how many colors you have in your design and how many locations you would like designed printed.
Embroidery – No. Embroidery pricing is not affected by the number of colors in your design. Pricing depends on the size and details of your design. Larger, filled in designs will require more stitches and will cost more than a simple text design.
WHAT’S YOUR ‘PRICE MATCH GUARANTEE?
We want to help you get what you need and stay within your budget. If you have a budget to meet, please let us know. We’d love to help!
If you find a better price, simply send us an official quote from any competitor and we’ll beat that price*!
*Must be comparable style or item
DOES COLLEGEWEAR PROVIDE BULK PRICING?
Yes! We do have different price breaks that will decrease the cost as you order higher quantities.
IS THERE A MINIMUM ORDER QUANTITY?
Screen printing – 12 pcs.
Embroidery – 6 pcs.
Giveaway Items – Varies by product, contact us for more information.
I JUST PAID USING MY CREDIT CARD, WILL I RECEIVE A RECEIPT?
You will not receive an emailed receipt but you can return to your invoice page and print it out for your records. It will say “PAID” at the top, indicating your payment went through successfully.
CAN YOU SEPARATE MY INVOICE INTO MULTIPLE, SMALLER INVOICES?
Yes! If you have a transaction limit on your company card, we can definitely split your invoice into multiple payments and even send them to multiple people if needed. Just let us know!
HOW DO I PAY WITH A PURCHASE ORDER?
After art approval, let us know the Purchase Order (PO) number and any other information your organization requires from us to process PO payment.
Production does not begin until both art approval and PO number (or PO submittance confirmation) is received.
For any additional questions you have about the PO payment process contact us directly.
HOW BIG CAN MY EMBROIDERY BE?
Ideally, the biggest would be around 4″ to 5″ big in diameter.
CAN YOU PMS MATCH THREAD COLORS?
We’ll always do our best to color match and view the threads in different lighting to pick a color that will work for your order.
WHAT KIND OF THREAD DO YOU USE?
We use Madeira Rayon or Polyester thread.
WHAT TYPES OF PRODUCTS CAN YOU EMBROIDER ON?
We can embroider jackets, polos, lab coats, blankets, towels, tote bags, hats, beanies, and more!
HOW DO I KNOW IF MY DESIGN WILL PRINT LEGIBLY?
Our art department reviews all artwork before sending an order to production. If certain elements in your design that are too small to print legibly or need to be revised or simplified we’ll notify you and get your approval before moving forward.
For embroidery, please note, certain details such as extra small text or thin lines may not always be legible. If you have questions or concerns about your design contact us directly.
WILL MY DESIGN LOOK THE SAME ON DIFFERENT SIZES?
No. In relation to the rest of the garment, a design on a small sized shirt will look slightly smaller on a large sized shirt since the chest will be wider.
HOW BIG CAN YOU PRINT DESIGNS?
For screen printing, our maximum recommended sizes are as follows:
Center – Front/Back – 12” W x 16” H Max
Right Left/Right Chest Area – 4” W Max
Sleeves – 4” W Max
Center – Front/Back – 9.5” W X 13” H Max
Right Left/Right Chest Area – 4” W Max
Sleeves – 3.5” W Max
Center – Front/Back – 9” W x 11” H Max
Right Left/Right Chest Area – 3” W Max
Sleeves – 3” W Max
Center – Front/Back – 7” W x 9” H Max
Right Left/Right Chest Area – 3” W Max
Sleeves – 2.5” W Max
5” W x 2.5” H Max
HOW CAN I TRACK MY ORDER?
We will notify you when your order has shipped and provide a tracking number.
WHICH SHIPPING COMPANY DO YOU UTILIZE?
Most of our orders are shipped with UPS but we also utilize USPS and FedEx for certain orders.
HOW WILL MY PRODUCTS BE PACKAGED?
Everything comes in a sturdy box, packaged by one of our team members at our facility.
WHERE DO YOU SHIP FROM?
All in-house products are shipped from our location in San Diego, CA.